General Cancellation Policy:
We have an 8 hour cancellation policy. You must cancel your reservation within 8 hours of class beginning in order to not be charged for your session (also see below for Waitlist Policy).
Late Cancel - Lose your session
No Show - $20 charge AND lose your session ($20 charges begin March 1, 2019)
All clients must have a valid credit card on file with MINDBODY in order to be able to sign up for classes.
Waitlist Policy:
The waitlist will “lock” 1 hour before class starts.
What does this mean?
If you are on the waitlist you have until 1 hour before class to take yourself off of the waitlist, you are otherwise committing to showing up and/or late cancelling IF you get bumped into class during that hour. If you get bumped into class and do not cancel or show up, you will lose your class and be charged a $20 fee.
Must Use Mindbody to Manage Your Schedule:
Phone calls, emails, text messages will not be accepted as a way to cancel. ALL SCHEDULING must be done by the client via the MINDBODY scheduling system.
Questions?? Please email us at info@pilatesandwellnessfresno.com
We have an 8 hour cancellation policy. You must cancel your reservation within 8 hours of class beginning in order to not be charged for your session (also see below for Waitlist Policy).
Late Cancel - Lose your session
No Show - $20 charge AND lose your session ($20 charges begin March 1, 2019)
All clients must have a valid credit card on file with MINDBODY in order to be able to sign up for classes.
Waitlist Policy:
The waitlist will “lock” 1 hour before class starts.
What does this mean?
If you are on the waitlist you have until 1 hour before class to take yourself off of the waitlist, you are otherwise committing to showing up and/or late cancelling IF you get bumped into class during that hour. If you get bumped into class and do not cancel or show up, you will lose your class and be charged a $20 fee.
Must Use Mindbody to Manage Your Schedule:
Phone calls, emails, text messages will not be accepted as a way to cancel. ALL SCHEDULING must be done by the client via the MINDBODY scheduling system.
Questions?? Please email us at info@pilatesandwellnessfresno.com
