General Cancellation & Booking Policies
Cancellation Policy:
We have an 8 hour cancellation policy. You must cancel your reservation prior to 8 hours of the beginning of class in order to not be charged for your session (also see below for Waitlist Policy). Phone calls, emails, text messages will not be accepted as a way to cancel.
Late Cancel - Lose your session
No Show - $20 charge AND lose your session ($20 charges begin March 1, 2019)
All clients must have a valid credit card on file with MINDBODY in order to be able to sign up for classes.
Waitlist Policy:
Explained…
If on the waitlist you have to take yourself off of the waitlist, you are otherwise committing to showing up and/or late cancelling IF you get bumped into class. If you get bumped into class and do not cancel or show up, you will lose your class and be charged a $20 fee (ex. no show, no cancel is $20 fee). You can always remove yourself from the waitlist at anytime to avoid a last minute add-in if you can’t make it, otherwise no-show charges/fees will occur!
Booking Policy:
All clients must use the Mindbody Scheduling site/app to make group class reservations. Private Sessions will be booked by instructor/studio manager. We do NOT allow clients to share sessions. If you are caught trying to share sessions or telling someone else they can come to class with a reservation in your name, the consequence will be dismissal of both clients.
Questions?? Please email us at info@pilatesandwellnessfresno.com
Cancellation Policy:
We have an 8 hour cancellation policy. You must cancel your reservation prior to 8 hours of the beginning of class in order to not be charged for your session (also see below for Waitlist Policy). Phone calls, emails, text messages will not be accepted as a way to cancel.
Late Cancel - Lose your session
No Show - $20 charge AND lose your session ($20 charges begin March 1, 2019)
All clients must have a valid credit card on file with MINDBODY in order to be able to sign up for classes.
Waitlist Policy:
Explained…
If on the waitlist you have to take yourself off of the waitlist, you are otherwise committing to showing up and/or late cancelling IF you get bumped into class. If you get bumped into class and do not cancel or show up, you will lose your class and be charged a $20 fee (ex. no show, no cancel is $20 fee). You can always remove yourself from the waitlist at anytime to avoid a last minute add-in if you can’t make it, otherwise no-show charges/fees will occur!
Booking Policy:
All clients must use the Mindbody Scheduling site/app to make group class reservations. Private Sessions will be booked by instructor/studio manager. We do NOT allow clients to share sessions. If you are caught trying to share sessions or telling someone else they can come to class with a reservation in your name, the consequence will be dismissal of both clients.
Questions?? Please email us at info@pilatesandwellnessfresno.com
Service & Retail Purchase Policies
