General Cancellation & Booking Policies
Cancellation Policy:
We have an 8 hour cancellation policy. You must cancel your reservation within
8 hours of the beginning of class in order to not be charged for your session (also see below for Waitlist Policy). Phone calls, emails, text messages will not be accepted as a way to cancel.
Late Cancel - Lose your session
No Show - $20 charge AND lose your session ($20 charges begin March 1, 2019)
All clients must have a valid credit card on file with MINDBODY in order to be able to sign up for classes.
Waitlist Policy:
The waitlist will “lock” 30 minutes before class starts.
What does this mean?
If you are on the waitlist you have until 1 hour before class to take yourself off of the waitlist, you are otherwise committing to showing up and/or late cancelling IF you get bumped into class during that hour. If you get bumped into class and do not cancel or show up, you will lose your class and be charged a $20 fee.
Booking Policy:
All clients must use the Mindbody Scheduling site/app to book group class appointments. Private Sessions will be booked by instructor/studio manager. We do not allow clients to share sessions.
Questions?? Please email us at info@pilatesandwellnessfresno.com
Cancellation Policy:
We have an 8 hour cancellation policy. You must cancel your reservation within
8 hours of the beginning of class in order to not be charged for your session (also see below for Waitlist Policy). Phone calls, emails, text messages will not be accepted as a way to cancel.
Late Cancel - Lose your session
No Show - $20 charge AND lose your session ($20 charges begin March 1, 2019)
All clients must have a valid credit card on file with MINDBODY in order to be able to sign up for classes.
Waitlist Policy:
The waitlist will “lock” 30 minutes before class starts.
What does this mean?
If you are on the waitlist you have until 1 hour before class to take yourself off of the waitlist, you are otherwise committing to showing up and/or late cancelling IF you get bumped into class during that hour. If you get bumped into class and do not cancel or show up, you will lose your class and be charged a $20 fee.
Booking Policy:
All clients must use the Mindbody Scheduling site/app to book group class appointments. Private Sessions will be booked by instructor/studio manager. We do not allow clients to share sessions.
Questions?? Please email us at info@pilatesandwellnessfresno.com